FAQ'S

Lund Trading does NOT allow any Dealers to sell Trollbeads on EBay.  Our Authorized retailers have signed a Terms and Conditions agreement which prevents the sale of Trollbeads on EBay or any other auction site. Selling our product on an auction site diminishes the Trollbeads brand and is contrary to Lund Trading's suggested retail price policy.

Further, our Limited Lifetime Guarantee does not apply to any products purchased through EBay, since authenticity of the product cannot be guaranteed. If you have evidence suggesting that any illegal activity, such as the sale of Trollbeads through EBAY by sellers claiming to be authorized Dealers, please report this information us by emailing info@lundtrading.com

Retired beads are just that, retired and no longer available through Lund Trading. You can search online as they are collector's items and some can still be found from time to time. Good luck searching.

Each bead, in the Trollbeads collection, tells a unique story. You can design your bracelet by selecting beads that have special meaning for you, and in that way create your own personal story.

  1. First select the proper bracelet size (see below) Then visit our pricelist pages and click on the individual beads to find the ones that you like: Bracelets A full bracelet can hold between 16 and 18 beads
  2. Lastly, visit either a store in your neighborhood or an online store to purchase your bracelet and beads. Find the nearest location here: Click Here We also show our featured Internet Dealers a list that changes every month
When measuring for bracelets, measure tightly where your wrist is broadest and add 2 cm or about 1 inch. This will allow enough slack to add beads and fill your bracelet.
The bracelet comes standard with a no clasp. Look through our lsi of clasps and find the one you ike best. Remenber the bracelet length in the catalog include the length of the clasp.

Trollbeads products are made from sterling silver and then specially treated to enhance their detail and give them their characteristic finish. Like all sterling silver, the beads and chain may tarnish over time. This is a natural process. We recommend cleaning your Trollbeads products with a silver polishing cloth or a rotary tumbler (available at most authorized retailers). Do not use cleaning solution, including liquid silver polish, as it will remove the oxidation of the beads or chain. Avoid ultrasonic cleaners.

Do not wear your Trollbeads in the shower, sauna, hot tub, swimming pool, or ocean. They may contain chemicals (such as chlorine and bromine) or minerals that will accelerate the tarnishing process. Exposure to soap, body lotions, hairspray, perfumes, and makeup may also affect the finish of your jewelry. Avoid wearing your silver jewelry when using household cleaning products. To remove light dirt and fingerprints from your Trollbeads product, add a small amount of mild liquid dish soap to lukewarm water, scrub with a soft brush and rinse thoroughly in clean water.

Lund Trading offers a 100% guarantee on all products.
No your bead is not broken. There are a couple Trollbeads that are intentionally designed to be in two parts. 11429, Bead of Fortune, is a two part bead that tells a fortune. Depending on how the bead lines up is how your fortune is told. 12908, Little Princess, is a fantasy pendent that is in two parts. Her crown moves slightly as she tilts her head.
No these beads do not come already engraved. The scrolls, big and little, are meant to be engraved by you. The scroll, little can hold up to 10 characters on 10 lines equaling 100 words to engrave. The scroll, big can hold up to 13 characters on 10 lines equaling 130 words to engrave. Create your own personal message or write one for the one you love.
Tibet beads are no longer part of Trollbeads collection. The Tibetan supplier could not deliver the quantities demanded.
No. Lund Trading is the exclusive distributor of Trollbeads in North America and the Caribbean. Use TrollbeadsUS.com's Store Locator to find a dealer near you.
 
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